Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
Email us and we will get back to you within 24 hours
Call us : +44 7442 070545
ORDER & RETURN PROCESS
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Order Confirmation: Once you have placed an order, you will receive an email confirming your order details, including the total cost of your purchase, and estimated delivery times. Please note that this is not a guarantee of availability.
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Order Processing: Your order will be processed and dispatched within 1-2 business days of receipt of payment, subject to stock availability. If there is any issue with availability, we will contact you to discuss alternatives or cancel the order if necessary.
-
Delivery: We offer standart delivery by DHL on all orders charges £40 within the UK. delivery charges will apply, which will be displayed at checkout. Delivery times vary depending on your location and the shipping option you choose at checkout.
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Returns and Refunds: We offer a 14-day return policy for all items purchased on Barruslondon.co.uk. If you wish to return an item, please contact us within 7 days of receiving it and we will provide you with instructions for returning the item. You need to ship the item you want to return to our return warehouse within 14 days for it to be eligible for a refund. "Once we receive the item, we will process your refund within 5 business days. Please note that we cannot accept returns for any products that have been opened or used unless they are faulty.
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Cancellations: If you wish to cancel an order, please contact us within 24 hours as soon as possible. If your order has not yet been dispatched, we will cancel your order and provide you with a full refund. If your order has already been dispatched, you will need to follow our returns policy. We cannot cancel orders that have been shipped. You can initiate the return process once you receive the item. Please contact us before return.
PAYMENT METHODS
Barrus accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Barrus features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
- Shopify payment
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
Email us and we will get back to you within 24 hours
Call us : +44 7442 070545
ORDER & RETURN PROCESS
-
Order Confirmation: Once you have placed an order, you will receive an email confirming your order details, including the total cost of your purchase, and estimated delivery times. Please note that this is not a guarantee of availability.
-
Order Processing: Your order will be processed and dispatched within 1-2 business days of receipt of payment, subject to stock availability. If there is any issue with availability, we will contact you to discuss alternatives or cancel the order if necessary.
-
Delivery: We offer standart delivery by DHL on all orders charges £40 within the UK. delivery charges will apply, which will be displayed at checkout. Delivery times vary depending on your location and the shipping option you choose at checkout.
-
Returns and Refunds: We offer a 14-day return policy for all items purchased on Barruslondon.co.uk. If you wish to return an item, please contact us within 7 days of receiving it and we will provide you with instructions for returning the item. You need to ship the item you want to return to our return warehouse within 14 days for it to be eligible for a refund. "Once we receive the item, we will process your refund within 5 business days. Please note that we cannot accept returns for any products that have been opened or used unless they are faulty.
-
Cancellations: If you wish to cancel an order, please contact us within 24 hours as soon as possible. If your order has not yet been dispatched, we will cancel your order and provide you with a full refund. If your order has already been dispatched, you will need to follow our returns policy. We cannot cancel orders that have been shipped. You can initiate the return process once you receive the item. Please contact us before return.
PAYMENT METHODS
Barrus accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Barrus features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
- Shopify payment
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.