Shipping policy

Shipping & Returns

GENERAL DELIVERY INFO

All orders are delivered by DPD (UK) DHL (International)

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch.. 

- Please be aware, however, that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.

If you have any questions regarding shipping please contact us on  +44 7442 070545 or info@barrusglobal.com

RETURNS

We offer a 14-day return policy for all items purchased on Barruslondon.co.uk. If you wish to return an item, please contact us within 14 days of receiving it and we will provide you with instructions for returning the item. Once we receive the item, we will process your refund within 5 business days. Please note that we cannot accept returns for any products that have been opened or used unless they are faulty.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country.

Please note items received outside of the specified returns period will not be accepted.

Return your product

• To start a return, you can contact us at info@barrusglobal.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• Find your DPD drop off point here: [internet address] We continue to facilitate returns from barrusglobal.com in our İstanbul showroom but not in our London showroom.

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.

Return your items to:

barrusglobal.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: info@barrusglobal.com

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at ___________ and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Items must be returned in their original condition with all garment tags attached with proof of purchase such as the receipt. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging such as instructions, authenticity cards and dust bags should be included with your return. Please note items received outside of the specified returns period will not be accepted.

A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.

For assistance please contact us at info@barrusglobal.com

 

INTERNATIONAL SHIPPING

Our international website ships to over 100 countries and offers checkout in multi-currency with local payment types.

For any questions, please contact us at info@barruslondon.co.uk

 

UK SHIPPING

Free Standard Delivery 2 - 4 business days

Country	Delivery Type	Transit Time	Shipping Price
USA	Standard	3-5 business days	$15
Canada	Standard	5-7 business days	$20
UK	Standard	1-2 business days	£5
France	Standard	3-5 business days	€15
Germany	Standard	3-5 business days	€15
Australia	Standard	5-7 business days	$20